The Atlantic Records Store is committed to giving you the best possible online shopping experience.

To find out the specifics of our store policies, click on a topic:

You can reach customer service by e-mail or telephone. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Monday through Friday and Saturday from 8:30am to 7:00pm, Eastern Standard Time (except holidays)

Telephone: (866) 296-6676
E-mail address: ATL@b3custserv.com.

Advanced pre-release ordering is available for selected Atlantic Records music titles. These titles are noted with an Advance Order icon. If you would like to receive your music selection on or about the day it hits stores, please place your order with standard shipping no later than 10 days in advance of release. RUSH orders will arrive by release date if placed by 10 AM PST the Thursday prior to the release date. Standard orders after this date will arrive approximately 5 days after the release date.

If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please create separate orders.

Please Note: Advance order release dates are subject to change without notice.

Atlantic Records Store is very sensitive to your concerns regarding the security of using your credit cards to purchase products over the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. This makes it very difficult for someone to steal your credit card information. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.

1. When you find an item you want to buy, just click on the Buy Now button. It will automatically be placed in your shopping cart.
2. To remove an item from your shopping cart, simply click on the 'remove' check box for all items you want deleted from your cart and click the 'update' button.
3. To change the size or format of the product you wish to purchase, select the desired configuration from the drop down list box and click on the 'update' button. Note: Most browsers will automatically update your cart when you select a different configuration.
4. When you have all of the products you want to purchase in your shopping cart, simply click on the Proceed To Checkout button to update your order and continue through the checkout process.
5. If you are a returning customer with an Atlantic Records account, you will need to provide your user name and password to log into your account. Once you've successfully logged in, your address and stored payment information can be for this purchase or modified as required.
6. If you are a new customer, you will be then be asked to provide billing and shipping address information in order to complete the purchase.
7. Important Note: The address information you provide for the Billing Address MUST exactly match the billing address on your credit card statement. Inaccurate address information may delay the shipment of your order.

Atlantic Records Store accepts the following credit cards: American Express, MasterCard, Visa, Discover, and Diner's Club.

Sorry we do not accept American Express, Visa, etc. gift cards.

If you use your debt card to pay for your order, please keep in mind that items are billed when shipped and funds must be available in your account at that time.

The charge for your order will appear on your credit card bill as "Atlantic Records".

Atlantic Records Stores

Most items in the Atlantic Records Store are available for shipping to a United States address only. Some limited items are available for International delivery. Shipping charges for US, Canada and International deliveries are listed below.

Shipping Atlantic Records Store

USA/Domestic Shipping
Music Total Greater Than	Less Than Or Equal To	Standard Shipping & Handling	RUSH Shipping & Handling
$0.00	$14.99	$3.49	$13.49
$15.00	$29.99	$6.49	$16.49
$30.00	$49.99	$7.99	$17.99
$50.00	$74.99	$8.99	$18.99
$75.00	$99.99	$9.99	$19.99
$100.00	$149.99	$12.99	$22.99
$150.00	$199.99	$16.99	$26.99
Greater than $200.00		$19.99	$29.99

Canada Regular Shipping
Music Total Greater Than	Less Than Or Equal To	Standard Shipping & Handling
$0.00	$20.00	$4.99
$20.01	$40.00	$6.49
$40.01	$60.00	$7.99
$60.01	$80.00	$9.49
$80.01	$100.00	$10.99
$100.01	$120.00	$12.49
$120.01	$140.00	$13.99
$140.01	$160.00	$15.49
$160.01	$180.00	$16.99
$180.01	$200.00	$18.49
Greater than $200.01		FREE

International Regular Shipping
Music Total Greater Than	Less Than Or Equal To	Standard Shipping & Handling
$0.00	$20.00	$5.99
$20.01	$40.00	$7.99
$40.01	$60.00	$9.99
$60.01	$80.00	$11.99
$80.01	$100.00	$13.99
$100.01	$120.00	$15.99
$120.01	$140.00	$17.99
$140.01	$160.00	$19.99
$160.01	$180.00	$21.99
$180.01	$200.00	$23.99
$200.01	$220.00	$25.99
$220.01	$240.00	$27.99
$240.01	$260.00	$29.99
$260.01	$280.00	$31.99
$280.01	$300.00	$33.99
Greater than $300.01		FREE

Shipping Methods And Rush Delivery Options

Shipments to addresses within The United States, are sent by United States Postal Service First Class Mail and usually take 5 to 7 business days to arrive. Shipments to addresses within Canada are sent by United States Postal Service Priority Mail and usually take 7 to 10 business days to arrive. International Shipments are sent by United States Postal Service Priority Mail and usually take up 21 business days arrive. International shipments may be held by your local Customs Authority for an additional 10 to 14 days depending upon the Customs laws in your country. Therefore, it is best to allow for 4 weeks for delivery.

Rush Delivery is available ONLY to addresses within The United States. It is NOT available for Armed Forces Abroad, US Territories, Canada and International deliveries.

If you select Rush Delivery it means that any in-stock catalog item will ship to you by Airborne Afternoon Express to arrive the next day after your order is processed and fulfilled. For most Rush Delivery orders this means arrival on the second day after the order was placed. Airborne Afternoon Express does not deliver to PO Boxes.

For Rush Delivery, please add $10.00 per USA address to regular Shipping & Handling charge from the USA/Domestic Shipping Chart.

You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.

A Note To Canadian And International Customers
If you order products for delivery to a shipping address outside The United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

With respect to orders being shipped to a California or New York address, we are required to collect sales tax at the rates in effect at the time of shipping your order. The amount of your sales tax will be calculated and displayed during the check out process.

Upon completing your order you will receive an order confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.

Your order of in stock merchandise will generally arrive in 5-7 days, unless you have selected RUSH delivery. We will notify you if any item can not be shipped within 30 days and you will be given the option to cancel your order. Your credit card will not be charged until the product is shipped. Orders received over the weekend and on holidays will be processed the following business day.

Atlantic Records Store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to ATL@b3custserv.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

If you have set up an Atlantic Records account, you can check your order status by logging in at account.atlanticrecords.com. You can also send us an email at ATL@b3custserv.com.

Atlantic Records Store will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you don't want to receive these special mailings, please make sure to uncheck the box that reads: "Check this box if you want to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address information. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to ATL@b3custserv.com.

If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. In either case, absolutely no COD returns will be accepted.

Gift Orders

If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.

Please provide us with the following information:

• Your mailing address
• Your phone number
• Order confirmation number
• What you are returning and why
• How you would like us to handle your return or exchange

Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

Mail to:

Atlantic Records Store
Return Center
948 Meridian Lake Drive
Aurora, IL 60504

Once your return has been received by us, we will credit your credit card accordingly.

Back to the Top